Assessment from a distance: A case study implementing focus groups at an online library.

Jennifer C. Hill and Christine Patterson recently published an article, Assessment from a distance: A case study implementing focus groups at an online library, in College & Undergraduate Libraries.

Their article delves into the complete process of piloting virtual focus groups—from planning and implementation through the analysis of results for a completely online student population. The virtual focus group method proved effective in getting qualitative feedback to spur library improvements, and it is transferable to many different library settings.

Full citation:
Hill, J. C., & Patterson, C. (2013). Assessment from a distance: A case study implementing focus groups at an online library. College & Undergraduate Libraries, 20, 399-413. doi: 10.1080/10691316.2013.829376

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