We work side-by-side with clients in a consultative or contractual capacity to custom tailor support in the following areas of expertise.

Key Capabilities

Spur service innovation through research and evaluation

  • Conduct focus groups to identify new directions, including specific functionality and requirements for information and library services
  • Create tailored online instructional experiences to accomplish learning outcomes

Expand expertise through training

  • Help online course developers identify, evaluate, and use appropriate course content including open access materials and open educational resources (OER)
  • Refresh information and database research skills for work teams

Manage service growth through data-driven analysis and planning

  • Map existing service workflows; identify and implement improvements and efficiencies
  • Analyze and project future service demand and resourcing needs
  • Create workload and staff capacity models to plan for future staffing

Build financial service sustainability

  • Identify funding models for library services
  • Revise fee-based service pricing to anticipate market changes and full cost recovery

Interested in something not listed here? Contact us! Let’s discuss your specific needs.

Fields and industries we’ve worked in

We specialize in information discovery, management and use; education and lifelong skill development; and museum and library auxiliary services. We have worked with clients in:

  • Academic, non-profit, and corporate libraries
  • Organizations focused on teaching and instructional design, including higher education, K-12, continuing education and lifelong learning
  • Companies with research intensive activities, including those in biotechnology, healthcare, business, etc.
  • Publishing, data and digital asset management, and information management
  • Museums, historic libraries, and archives
  • Hospitality and events

Presentations and Publications

We also present at conferences and publish papers with our partners or based on our work.

Explore All Presentations

Tracking and Maintaining Online Learning Objects

Have you ever found an outdated tip sheet, tutorial, or another kind of learning object somewhere on your website or just want to make sure you never do? Then check out this poster on one library’s workflow for tracking and maintaining all of its online learning objects using a humble spreadsheet!

10 tips for creating engaging library webinars

During this talk, participants were given concrete tips for creating engaging library webinars that attract attendees and make them want to stick around until the very end. The speaker shared strategies that have helped boost the average webinar attendance for one fully online academic library by nearly three times in just one year.

Two-pronged approach to improving your discovery tool

Discovery tools are often users’ first impression of the library, so continuous assessment is critical to identify and solve usability issues. Jennifer and Carrie discussed the implementation of two approaches, usability testing and embedded survey widgets, to assess library discovery tools. The methods they covered can be done entirely online at a distance to determine necessary improvements. The presenters also shared takeaways that can be used to enhance discovery tool effectiveness or to improve future assessment efforts.